USCIS is introducing a new interactive voice response (IVR) telephone system for English and Spanish calls to the USCIS Contact Center. The new IVR system personalizes the caller’s experience by giving the caller the ability to:
- Speak to the system rather than selecting keypad options;
- Receive links for forms and information by email or text; and
- Provide real-time feedback through an optional survey.
For assistance with contacting USCIS, contact us at 978-905-9992.